Delivery Terms and Conditions

Please see our terms and conditions below. these are standard terms that you will be familiar with if you have previously used any courier / logistics companies.

When ordering GWD's services you,  as "Shipper", are agreeing,  on your behalf and on behalf of anyone else with an interest in the Shipment, that the Terms and Conditions shall apply from the time that GWD accepts the Shipment unless otherwise agreed in writing by an authorised officer of GWD. Your statutory rights and entitlements under any defined service feature (for which additional payment has been made) are not affected. "

Every Shipment is transported on a limited liability basis as provided herein. If Shipper requires greater protection, then insurance may be arranged at an additional cost. 


Shipper - person or company requesting delivery
Receiver - person or company receiving delivery
Shipment - item or items being transported from Shipper to Receiver
GWD - Green Wheel Delivery

1. Unacceptable Shipments

Shipper agrees that it's Shipment is acceptable for transportation and is deemed unacceptable if:

-it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organisation), any applicable government department or other relevant organisation; 


GWD decides it cannot transport an item safely or legally (such items include but are not limited to: animals, bullion, currency, precious metals and stones, firearms, part thereof and ammunition, human remains, pornography, illegal drugs).


2. Deliveries and Undeliverables

Identification is worn by riders at all times. ID must be checked prior to signing for release or delivery of any shipments. 

Shipments cannot be delivered to PO boxes.

Shipments are delivered to Receiver's address given by the Shipper but not necessarily to the named Receiver personally unless on specific request of the shipper.

Shipments to addresses with a central receiving area will be delivered to that area unless on specific request of the shipper.

If Receiver refuses delivery or to pay for delivery, or Shipment is deemed to be unacceptable, or Receiver cannot be reasonably identified or located, GWD shall use reasonable efforts to return the Shipment to Shipper at Shipper's cost, failing which the Shipment may be released, disposed of or sold by GWD without incurring any liability whatsoever to Shipper or anyone else, with the proceeds applied against the service charges and related administrative costs and the balance of the proceeds returned to the Shipper.


3. Shipment Charges and Billing

GWD's charges are based on a combination of fixed cost, and/or mileage from collection address to delivery address, and/or time taken from arrival at collection address to departure from delivery address.
Shipper shall pay or reimburse GWD for all Shipment charges, storage charges, duties and taxes owed for services provided by GWD or incurred by GWD on Shipper's or Receiver's or any third party's behalf and all claims, damages, fines and expenses incurred if the Shipment is deemed unacceptable for transport as described in Section 1.
GWD will charge 8% over base rate for any invoices that are not paid within 30 days.

4. GWD's Liability

GWD contracts with the Shipper on the basis that GWD's liability is strictly limited to direct loss only and to the monetary value in this Section 5. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to GWD's attention before or after acceptance of the Shipment since special risks can be insured by Shipper.

If a Shipment combines carriage by air, road or other mode of transport, it shall be presumed that any loss or damage occurred during the air period of such carriage unless proven otherwise.

GWD's liability in respect of any one Shipment transported, without prejudice to Sections 5-8, is limited to its actual cash value and shall not exceed GB £200.00.

Claims are limited to one claim per Shipment settlement of which will be full and final settlement for all loss or damage in connection therewith.

If Shipper regards these limits as insufficient the Shipper assumes all risks of loss or damage.


5. Time Limits for Claims

All claims must be submitted in writing to GWD within thirty (30) calendar days from the date that GWD accepted the Shipment, failing which GWD shall have no liability whatsoever.

6. Shipment Insurance

Shipment Insurance is the responsibility of the Shipper, although we do cover items with Goods in Transit to GB£200.

7. Delayed Shipment

GWD will make every reasonable effort to collect and deliver the Shipment according to any estimate given but this is not guaranteed and does not form part of the contract.

GWD is not liable for any damages or loss caused by delays.Should a waiting period of more than 15 minutes be requested from a collection, further charges will apply.

8. Circumstances beyond GWD's control

GWD is not liable for any loss or damage arising out of circumstances beyond GWD's control.These include but are not limited to:- "Act of God" - e.g. earthquake, cyclone, storm, flood, fog; "Force Majeure" - e.g. war, acts of terrorism, plane crash or embargo; any defect or characteristic related to the nature of the Shipment, even if known to GWD; riot or civil commotion; any act or omission by a person not employed or contracted by GWD e.g. Shipper, Receiver, third party, Customs or other government official; industrial action; and electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings.

9. Shipper's Warranties and Indemnity

Shipper shall indemnify and hold GWD harmless for any loss or damage arising out of Shipper's failure to comply with any applicable laws or regulations and for Shipper's breach of the following warranties and representations:-all information provided by the Shipper or its representatives is complete and accurate;the Shipment was prepared in secure premises by the Shipper and/or its employees;Shipper employed reliable staff to prepare the Shipment;Shipper protected Shipment against unauthorised interference during preparation, storage and transportation to GWD the Shipment is properly marked and addressed and packed to ensure safe transportation with ordinary care in handling; and all applicable laws and regulations have been complied with.

10. Routing

Shipper agrees to all routing and diversion, including the possibility that the occasionally, shipment may be carried via intermediate stopping places.

11. Governing Law

Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of GWD, to the non-exclusive jurisdiction of the courts of, and governed by the law of, the country of origin of the Shipment and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law.

12. Severability

The invalidity or unenforceability of any provision shall not affect any other part of these Terms and Conditions.

Business Address :

Green Wheel Delivery, 54-57 Allison Street, Digbeth, Birmingham, B5 5TH
Green Wheel Delivery is registered under the Data Protection Act - Z1735193
Regulated by OFCOM